Please note that this is the busiest season of the year for e-commerce and we are currently experiencing a higher volume of orders. All shipping couriers globally (Fedex, UPS, Canada Post, DHL, etc) are all labeled as an essential sector and due to COVID-19 combined with Peak Season couriers globally, they are experiencing an even higher amount of shipments. We thank you for taking all of this into consideration when shopping online! We appreciate your patience & understanding.
All orders are processed and shipped on business days only, Monday through Friday, excluding major CAD holidays. Orders placed on Saturday and Sunday will be processed on the next business day. Please allow 1-3 days to process your order.
Transit time does not begin until your package leaves the shipping carrier's facility and does not include weekends or holidays. Note that transit times are not guaranteed and may be delayed due to internal server errors, weather, and other unexpected conditions.
Shipping rates are calculated at checkout. In order to calculate shipping rates, add the desired products to your cart, fill out your personal information and address and click next. Your shipping options will be displayed along with the cost.
We do our best to give you the most accurate delivery time for your packages. For the most up-to-date delivery information once your order has been shipped, please refer to the tracking information included in your shipping confirmation email.
Please track your shipments, as DASHLASHEZ™ is not responsible for lost or stolen packages. In the case that a package is refused and shipped back to DASHLASHEZ™, if the items are received in the same condition as sent to the receiver, we will refund the customer for the the products only. Please note that any return shipping fees, customs duties, or other associated fees that are billed to DASHLASHEZ™ by the carrier will be deducted from the refund amount.
HOW WILL I KNOW WHEN MY ORDER IS SHIPPED?
Tracking information will be sent via e-mail upon shipment of goods.
Transit Time does not begin until your package leaves the shipping carrier's facility and does not include weekends or holidays.
DUTIES, TAXES, CUSTOMS & OTHER FEES
International orders may be subject to local import duties and taxes (VAT). You are responsible for checking with the shipping destination country as to their regulations regarding duties and taxes. You are also responsible for paying any import duties, taxes or other fees that may be applied.
DASHLASHEZ™ is not be responsible for, nor can we offer, any specific advice regarding any customs-related fees that you may incur. For specific information, please consult with your local government import office.
LOST OR STOLEN PACKAGES
DASHLASHEZ™ is not responsible for lost or stolen orders. We will open up a missing package investigation with Fedex on your behalf & hopefully they can retrieve the package. We send out tracking information so that you can be available to receive all packages.
CANCELLING AN ORDER
If you would like to cancel or change an order that you've just placed, please email us at firstname.lastname@example.org as soon as possible. We will try to accommodate your request; however, orders for items that have already been processed, packaged or shipped cannot be cancelled.
Please allow 1-3 days to process your order. You will receive a “Ready for Pickup” email once your order is available for pickup. Please wait until you receive the Ready for Pickup email before coming to pick up your order. Bring your email confirmation with the order number, along with a government-issued photo ID.