Shipping Policy

All orders are processed and shipped on business days only, Monday through Friday, excluding major CAD holidays. Orders placed on Saturday and Sunday will be processed on the next business day. Please allow 1-3 days to process your order. 

Transit time does not begin until your package leaves the shipping carrier's facility and does not include weekends or holidays. Note that transit times are not guaranteed and may be delayed due to internal server errors, weather, and other unexpected conditions.

Shipping rates are calculated at checkout. In order to calculate shipping rates, add the desired products to your cart, fill out your personal information and address and click next. Your shipping options will be displayed along with the cost.

We do our best to give you the most accurate delivery time for your packages. For the most up-to-date delivery information once your order has been shipped, please refer to the tracking information included in your shipping confirmation email.

Please track your shipments, as DASHLASHEZ™ is not responsible for lost or stolen packages. In the case that a package is refused and shipped back to DASHLASHEZ™, if the items are received in the same condition as sent to the receiver, we will refund the customer for the the products only. Please note that any return shipping fees, customs duties, or other associated fees that are billed to DASHLASHEZ™ by the carrier will be deducted from the refund amount.

HOW WILL I KNOW WHEN MY ORDER IS SHIPPED?

Tracking information will be sent via e-mail upon shipment of goods. 
Transit. Time does not begin until your package leaves the shipping carrier's facility and does not include weekends or holidays.

DUTIES, TAXES, CUSTOMS & OTHER FEES

International orders may be subject to local import duties and taxes (VAT). You are responsible for checking with the shipping destination country as to their regulations regarding duties and taxes. You are also responsible for paying any import duties, taxes or other fees that may be applied.

DASHLASHEZ™ is not be responsible for, nor can we offer, any specific advice regarding any customs-related fees that you may incur. For specific information, please consult with your local government import office. 

LOST OR STOLEN PACKAGES

At DASHLASHEZ, we are committed to providing our customers with a seamless shopping experience. While we take all necessary precautions to ensure the safe and timely delivery of packages, we understand that unforeseen events such as lost or stolen packages may occur. This policy outlines our stance on lost or stolen packages and the responsibilities of both our customers and DASHLASHEZ.

1. Customer Responsibility

1.1. Package Tracking: We encourage all customers to diligently monitor the tracking information provided for their orders. Tracking details are available through the shipping carrier and are an essential tool for staying informed about the status and location of packages.

1.2. Delivery Address Accuracy: It is the responsibility of the customer to provide accurate and complete shipping information, including the delivery address. Any inaccuracies or omissions in the provided information may lead to delivery issues for which DASHLASHEZ cannot be held responsible.

2. DASHLASHEZ's Policy on Lost or Stolen Packages

2.1. Non-Responsibility: DASHLASHEZ is not responsible for lost or stolen packages once they have been marked as "Delivered" by the shipping carrier's tracking information. At that point, the responsibility for the package's security and safe retrieval rests with the customer.

3. Reporting Lost or Stolen Packages

3.1. Customer Responsibility: In the event that a package is reported as lost or stolen after being marked as "Delivered," customers are encouraged to take the following steps:

a. Contact the shipping carrier: Customers should immediately contact the relevant shipping carrier to report the issue, request an investigation, and explore available remedies.

b. Local authorities: If a package is stolen, customers should also consider filing a report with local law enforcement authorities.

3.2. Notification to DASHLASHEZ: Customers may choose to inform DASHLASHEZ of the lost or stolen package; however, it is important to note that DASHLASHEZ's ability to assist in such cases is limited, and resolution will primarily rely on the customer's interaction with the shipping carrier.

4. Exclusions

DASHLASHEZ will not be responsible for:

4.1. Packages marked as "Delivered" by the shipping carrier's tracking information.

4.2. Lost or stolen packages resulting from customer-provided inaccurate or incomplete shipping information.

4.3. Packages left unattended after delivery to a safe and secure location specified by the customer.